FAQs

Wonky Fruit

• What do you mean by Wonky?
• What is gleaning?
• What do you do with the fruit once you’re done with it?

Offline Sales & Distribution

• Where can I find a list of International Stockists?

Payment Issues

• I would like a refund
• My Payment has failed, what should I do?
• How do I update my payment card?

Account Help

• I need to change my address.
• How do I change my password?
• How do I change my email address?

Packaging

• Is your packaging recyclable?

DASH Rewards & Friend Referrals

• My friend referral hasn't worked?
• What can I do with my DASH Reward Points?
• Do my DASH Reward Points expire?
• Is there a limit to the amount of DASH Reward Points I can earn?
• How can I join DASH Rewards?
• How do I redeem my DASH Rewards Points?

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Discount Codes

• Why are so many codes for first time customers only?
• The discount did not apply before I checked out
• Where do I input my discount code?

Nutritional Information

• Nutritional Information Tables
• I am pregnant, is DASH Water safe?
• How should I store my DASH Water?
• Are there calories in DASH water?
• Are there any allergens in DASH Water?
• Which acids do your drinks use?

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Delivery Issues

• Do you accept returns?
• Subscription delivery
• Do you offer free shipping?
• What delivery options do I have?
• My DASH hads been sent to the wrong address
• My order says 'delivered' but I have not received it, why?

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Subscription Help

• What is Subscribe and Save?
• How to Pause, Skip or Cancel my Subscription
• How to add an Extra Flavour to my Subscription
• What is a Pick and Mix subscription?
• I need to change my Pick and Mix order
• I have a subscription but when I try to log in it says that an account doesn’t exist?

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