Please keep a note of your order number and the discount code you were trying to use. Add this information in an email to help@dash-water.com and someone from our customer service department will process the refund for you.
For next time…
The discount code needs to be applied at checkout, before shipping and payment details are given.
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Please remember that many of our discounts are for first time customers, while this is not always the case it is useful to check the terms of the discount you are attempting to use before choosing to purchase.
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Many of our discounts are also released on a one-use-per customer basis which means each customer can only use the discount on one order and it will not work twice.
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It is also only possible to use one discount per order!
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Please make sure you have the correct spelling of the discount code as the discount will only apply if it replicates the code.
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Our discounts are often time limited which means they will only work for a certain number of days before they expire, so please check that the discount you are trying to use is still valid.