Delivery Issues

Unfortunately we are unable to offer returns.    We my be able to offer a refund if your cans were damaged in transit, if photographic evidence is provided.   We are unable to provide refunds if the taste was not what you were expecting, or if you forgot to cancel your order and it has already le...

  Your subscription ‘order date’ is the date that your order is generated in your account. All subscription orders are shipped for free and will take 4-7 business days from the date you are charged. You are able to change your order date easily from your account.    If you would like more informa...

  Yes, we offer free shipping on all orders of four cases of more (48 cans +) and on all of our subscription orders. 

  Express Delivery Shipping Time: 2-3 business days Courier: DPD Restrictions: Any weight Cost: £8.20 per order   FREE Delivery (+4 cases) Shipping Time: 2-3 business days Courier: DPD Restrictions: More than 4 cases (or 48 cans). >16kgs. Cost: FREE   FREE Delivery (4 cases) Shipping Time: 4-7 bu...

  Once your products have been dispatched from our fulfillment center we cannot change the address.    If you have just placed the order and immediately realise the address is wrong please email help@dash-water.com and our team will happily assist you.    If the products are returned to the fulfi...

  Please email help@dash-water.com and someone from our customer care team will happily assist. Please include the order number, the orders contents and any tracking information our courrier sent. 

  It sounds like your order couldn’t be delivered or got damaged on its way to you.    If your order has been returned to the sender please email help@dash-water.com and someone from our customer care team will resend the order shortly.  Please include your order number, order tracking link and a...

  Sometimes we have a few mix-ups at our warehouse.    Please email help@dash-water.com and someone from our customer care team will resend the missing products.    Please include the order number, missing items and photos of what has arrived. 

  We have experienced a few issues with our DPD deliveries of late and unfortunately although your order was sent out from our Fulfilment Department, it appears as though DPD have split your parcel into two packages.   Our Dash boxes carry up to 4 cases. Any order over 4 cases will be sent in 2 b...

  Sometimes our couriers take a while to update the tracking link.    Please wait up to 3 working days for this to be updated.    If the link is still faulty then please email help@dash-water.com and someone from our customer care team will chase this issue for you. Please include the order numbe...

  We rarely see this issue, but it stems from the outside of the can getting wet. We use BPA NI aluminium cans because they are the most environmentally friendly option, but it does mean that the outside of the can could slightly corrode if it gets wet.    In this instance we believe the outside ...

  Exploding cans is a very uncommon issue.    However, with sparkling drinks cans can explode from time to time.    We recommend keeping cans away from the freezer to avoid this.    If your order arrives with empty or exploded cans, please fill email help@dash-water.com and someone from our custo...

  We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.  In order to make a Pick and Mix order you need to ensure you have chosen your flavours (X1 case per flavour = X12 cans), before adding the bundl...

  We are currently improving the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To see when your next Order will arrive:   1. Log In to Your Account 2. Click "Subscriptions". 3. Under "Actions" click "Edit".   Please note: The date shown here is ...

  Please remember that it can take up to 48 hours for our fulfillment department to process an order.  It might then take a further 48 hours for our courier service to get an order to you.    With this in mind it would be great to wait five full working days before contacting our customer care te...

Everyone has a mix-up sometimes and it seems we’ve accidentally sent you the wrong items.    As a certified B-corp and sustainability conscious company we want to reduce the time that our drivers are on the road. Therefore, we are unable to process returns so it’s your lucky day and any extra DAS...

It's pretty easy to order a few too many boxes of dash to your basket… who could resist!    However, we also understand that there can be storage issues when trying to keep large quantities for a long time.    If your order has already been processed by our fulfillment department I am afraid we c...

  Please remember you can add new addresses to your account at any time which will make it easier to choose where your DASH Water will be sent.    If your order has already been processed by our fulfillment department I am afraid we cannot change the delivery address because it will already be wi...

  Please email help@dash-water.com and our team will happily assist you.   

  Please email help@dash-water.com and our customer service will try and amend this for you if possible. 

  We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To skip upcoming order: - Log into Your Account - Select Delivery Schedule - Click "Skip" next to the selected order