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Subscription Help

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  • What is Subscribe and Save?

      Subscribe & Save allows you to:   1. Have a regular delivery of DASH Water (every 14, 30 or 60 days) 2. At the best price available (20% off each product) 3. Delivered completely FREE   You can pause, cancel or skip a delivery whenever you want by logging into Your Account.   If you need help ...

  • How to Pause, Skip or Cancel my Subscription

      We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To Skip a Delivery   1. Log in to Your Account. 2. Click on "Subscriptions". 3. Click on "Schedule". 4. Click on "Skip" next to your order and...

  • How to add an Extra Flavour to my Subscription

      We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    How to add a flavour below:   1. Log into Your Account. 2. Click on "Subscriptions". 3. Next to your Order Summary click "Edit":   4. To incr...

  • What is a Pick and Mix subscription?

    Yes, that's right! You can subscribe to Pick and Mix bundles (to get 20% off every order). Or you can buy them as a one-off purchase.    This allows you to get more of the flavours you love.

  • I need to change my Pick and Mix order

    We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To skip upcoming order: - Log into Your Account - Cancel your current Pick and Mix subscription.  Then head over to the bundles tab and re-sele...

  • I have a subscription but when I try to log in it says that an account doesn’t exist?

      We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To activate your account: Click here. 

  • My subscription has been paused/cancelled. How do I reactivate it?

      We are currently improving the Account Settings on the Website so it may be easier to email help@dash-water.com and our team will happily assist you.    To reactivate your account: - Log into Your Account - Click "Reactivate" next to the selected order

  • Can I get a VAT invoice for my deliveries?

      Yes of course, please email help@dash-water.com and our customer service team will happily assist.