What do you need help with?

  • How do I pause my deliveries?

    You can select ‘manage your subscription’ in your account portal to amend your subscription, or one The Help Vine Team will get back your request to assist you. 

  • Can I get a VAT invoice for my deliveries?

    Yes of course, The Help Vine can provide the all the detailed documentation you might need 

  • I’ve accidently signed up for a subscription, how do I cancel?

    Whoopsie! It sounds like this wasn’t meant to happen. You can cancel your subscription by logging into your account, selecting ‘manage your subscription’. If you have had another order processed and you didn’t expect the money to be taken out of your account, please get in touch with The Help Vin...

  • Can I change my payment method?

    Of course, sign into your account and click on billing information, where you can change your payment method. Easy peasy.